Privacy Policy

Last updated: May 20, 2025

This Privacy Policy explains how Saffron-lux ("we", "our", or "us") collects, uses, and shares your personal information when you access our website or use our services. The term "you" refers to any individual engaging with our services.

Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our operations or legal obligations. Any updates will be displayed on this page, and the "Last updated" date will be adjusted accordingly.

Information We Collect and How It's Used

We collect your personal data through direct interactions, automated technologies, and third-party integrations. This may include:

  • Contact Details: Full name, address, phone number, and email.
  • Order Information: Shipping and billing details, payment data.
  • Account Data: Username, password, security credentials.
  • Support Communication: Customer service queries, emails, and chat logs.

We also gather usage information via cookies and similar tracking tools, as well as data provided by platforms such as Shopify and marketing affiliates.

Purposes for Data Usage

  • To deliver and manage your orders and services
  • To communicate promotional offers and updates
  • To detect, prevent, and address security and fraud concerns
  • To improve overall customer experience and support

Cookies

We use cookies to personalize your browsing experience. For more details on the cookies we use, please refer to Shopify’s official Cookie Policy.

Sharing Your Data

Your personal information may be shared with the following parties:

  • Service providers (e.g., Shopify, delivery partners, and IT systems)
  • Marketing and advertising collaborators
  • Legal authorities when required by law
  • Affiliates or in case of business restructuring or sale

External Links

Our website may contain links to third-party sites. We do not control their privacy practices, so we recommend reviewing their privacy policies before submitting any personal data.

Children’s Privacy

Our services are not directed toward children under the age of 16. We do not intentionally collect data from minors.

Data Security and Retention

We apply industry-standard security measures to protect your data. Personal information is retained only for as long as necessary to fulfill the intended purpose or comply with legal requirements.

Your Privacy Rights

You may have rights under applicable data protection laws, including the ability to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict processing of your data
  • Withdraw your consent where applicable
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below. We may require verification to confirm your identity before processing your request.

How to Submit a Complaint

If you have concerns about our use of your personal data, we encourage you to contact us. You also have the right to file a complaint with your local data protection authority.

Data Transfers

We may transfer your personal information to countries outside of your own for operational purposes. In such cases, we ensure that appropriate safeguards are in place in accordance with data protection laws.

Contact Information

  • Store name: Saffron Lux
  • Company name: CHARACTER FASHION LTD.
  • Address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
  • Email: info@saffron-lux.com
  • Contact Form: Click here
  • Phone: +447488896469
  • Company number: 15219371
  • Customer service hours: Monday to Friday | 9:00 AM – 5:00 PM GMT